Dear reader,
For legal reasons I had to replace parts two to six of the story with a summary that neither makes mention of the names of employees at Dolfi 1920, nor recites my correspondence with them. Why? Read part seven to find out.
In brief, what happened is Dolfi 1920 sent me a suitcase much smaller than the one that was broken during my trip with SAS. They offered to replace it if I sent it back. I gladly agreed and shipped the suitcase back to them. Eventually, I got an email stating that Dolfi 1920 can't accept my suitcase because it was sent without the original packaging (a plain cardboard box and a plain plastic bag). I tried explaining that this requirement was never communicated to me in the first place and that consequently I can't be held responsible. The company wouldn't budge though, so I ended up in a four-month deadlock.
The turning point was this very blog. I shared my entire story and got thousands of visits and dozens of messages from people that have had similar experiences. I also drew the attention of the upper management of Dolfi 1920. Read part seven of this story to find out how this story came to an end.
hello. i'm glad to have found someone else who has been through the same thing that i am currently going through. i am acting on behalf of my wife who traveled with swiss, and had her luggage badly damaged. i didn't think it would be too difficult to claim and get a new bag, but i have never experienced such a useless customer services company before in my life. i'm sorry you went through all this, but it is nice to find your blog and realise that it is not me, but them. their service, manner and procedure is appalling. i won't go into more detail as it is aggravating me more just writing about this. im going to take the dog for a walk to feel better. matt from nuremberg.
ReplyDeleteHi,
ReplyDeleteI have exactly the same problem! This time in Portugal.
Probably if I contact directly the company lawyers, I could have my luggage delivered. Could you provide their contacts to me?
I thank you in advance.
Best regards,
IG
Thanks for sharing these interesting and great to follow posts with us. I enjoyed finding your blog recently. Have a great rest of your day and keep up the posts.
ReplyDeleteGreg Prosmushkin
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